work at inndex

Help Us Build What’s Next.

Your next step in changing construction.

The construction industry is evolving fast, and digital transformation is unlocking productivity like never before. At innDex, we’re leading the charge with simple, powerful tools that save time, streamline processes, and make life easier for our customers, all while helping them cut costs.

We’re passionate about construction because we’ve lived it. With firsthand on-site experience, we know the challenges our customers face and what it takes to solve them. We are on a mission to empower the industry with tools that make great work possible.

And now, we need your help.

As a fast-growing construction tech company with a team of 30+ innovators, we’re looking for passionate people who want to make an impact. Whether you’ve worked in Construction or are excited by the possibilities of technology, there’s a place for you at innDex.

EXPLORE THE PRODUCT

ROLES

innDex is a fast-growing construction technology company founded by Civil Engineers, headquartered in the UK
with a global footprint spanning the UK, Europe, the US, Australia — and now the UAE. Our platform is a
powerful, fully integrated suite of digital tools built specifically for the construction industry: workforce
management, access control, site inductions, RAMS, safety observations, competency tracking, delivery
coordination, progress reporting, and more.
We partner with contractors including McLaren Construction, which has deployed innDex across all UK projects
and extended it to major data centre developments in the UAE. Following that success, we have opened our first
MENA office in Dubai — and we are now building the team to accelerate what comes next.

THE OPPORTUNITY

We are looking for an ambitious, hands-on Operations Manager to be a member of our UAE team. This is a
broad, high-impact role that combines client operations, account management, and business development. You
will be the face of innDex in the region — setting up new projects, ensuring clients are getting maximum value
from the platform, and actively growing our footprint across the UAE and wider MENA market, which could
include travel to other middle east countries.
You will join at a pivotal moment. innDex has proven its value in the UK, and the UAE construction market —
driven by landmark infrastructure investment and rapid digital adoption — represents a significant opportunity.
The right person will help shape how we grow here.

WHO WE'RE LOOKING FOR

We want someone with real, hands-on construction experience who is ready for a new kind of challenge — one
that sits at the intersection of technology, operations, and business development. If you’re passionate about
modernising the industry and excited by the idea of growing a business in one of the world’s most dynamic
construction markets, we want to hear from you.
You are:
– A natural problem solver — pragmatic, resourceful, and never afraid to roll up your sleeves
– Passionate about modernising the construction industry through technology
– A confident relationship builder — equally comfortable on a busy construction site, at an industry event, or in a
client boardroom
– Commercially minded — energised by business development, networking, and opening doors with new clients
– Organised and proactive — able to manage multiple clients, prospects, and projects simultaneously
– Curious and adaptable — the UAE construction landscape is dynamic and fast-paced

innDex is an award-winning construction technology company leading the way in digital transformation
across the construction industry. Headquartered in London, our growing team of 50+ people are building
innovative technology that helps construction teams manage projects, people, and site operations. All in
one place.
We are rapidly expanding our presence across Europe, the Middle East, and North America. Powered by a
young, ambitious, and energetic team, innDex is on a mission to push the industry forward, one project at
a time

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Role Summary

The Implementation Support Associate helps manages the onboarding and rollout ofindividual trial clients at innDex, ensuring each client is set up, trained, and progressed to enterprise conversion within the agreed timeframe.

Our Values

· We serve. We obsess. We deliver.
Every customer, every user, every person on site. Their problems are our problems. We don't stop until it's right.

· Real People Building Together.

Trust is everything here. Real people with a big mission. We back each other completely and know that the best of us comes out when we're side by side.

· Own it. Execute it.

No noise, no excuses. We say what wemean, mean what we say and get on with it.

· Think Different. Move Fast.
Construction's problems are old. Our thinking isn't. We challenge every assumption, move quickly and never apologise for trying something new.

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Key Responsibilities

· Support the onboarding and implementation of new innDex customers, working closely with Implementation Managers and the Head of Implementation to ensure clients see early value during the trial phase.

· Take ownership of individual client onboarding journeys from sales handover to successful enterprise conversion.

· Conduct client setup, system configuration, user and data preparation, and training sessions, including site visits where required to ensure clients go live confidently on the innDex platform.

· Keep rollout plans and CRM records up to date and accurate throughout the onboarding process, tracking each client's progress against conversion milestones.

· Provide first-line support during onboarding, troubleshooting early-stage issues andescalating risks promptly, including monitoring innDex hardware and flagging any technical problems.

· Support trial and pilot programmes to ensure customers experience meaningful value early and conversion outcomes are achieved.

· Assist with building forms, presentation materials, ROI documents and other client deliverables as needed by Implementation Managers and the Head of Implementation.

· Gather and relay client feedback to the Head of Implementation and Product team to inform product and process improvements.

· Support the Head of Implementation in refining onboarding documentation, processes, and training materials.

WhatSuccess Looks Like

· Clients are onboarded smoothly, within the trial window, and converted to enterprise accounts at a high rate.

· Each client journey is clearly tracked, documented, and managed against defined milestones.

· Handovers from Sales are complete and accurate, and handovers to Customer Success are seamless.

· Clients feel well-supported, confident, and positive about innDex from the very start of the relationship.

Requirements

· Strong communication skills and a positive, professional manner.

· High attention to detail and strong organizational skills.

· Comfortableusing digital tools, software platforms, and basic troubleshooting.

· Aproactive attitude and willingness to learn.

· Ability to manage multiple tasks and priorities.

· Interestin construction, technology, SaaS, operations, or customerdelivery.

· Any experience in customer service, operations, administration, or technology is a plus, but not essential

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APPLY TO INNDEX

We’re here to help. Reach out to our team and let us know what role you're interested in.

work at inndex

Your next step in changing construction.

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